Week 45 Day 5: How Punishing Pushback Destroys Trust

A single punished pushback event can undo months of trust-building. The leader who encourages disagreement and then retaliates -- even subtly -- teaches the team that disagreement is a trap. Recovery ...

A single punished pushback event can undo months of trust-building. The leader who encourages disagreement and then retaliates -- even subtly -- teaches the team that disagreement is a trap. Recovery from a punished pushback event takes 5-10 times longer than building the trust took in the first place.